Refund policy

At 72 Threads, we take pride in the quality of our apparel — from infant onesies to adult polos. Each item is carefully produced and inspected. However, we understand that issues may occasionally arise. Please review our return and refund policy below.

✅ Eligible for Return or Refund

We only accept returns or offer refunds for items that are damaged or defective upon arrival. This includes:

  • Shirt colors are faded or misprinted

  • Incorrect size received (not as ordered)

  • Shirt arrives torn, broken, or damaged

To be eligible:

  • You must notify us within 7 days of delivery

  • Include a photo and a brief description of the issue

  • Item must be unworn, unwashed, and in original condition

❌ Not Eligible for Return or Refund

We do not accept returns or refunds for the following:

  • Change of mind or personal preference

  • Customer-ordered the wrong size or color

  • Normal wear and tear or damage after use

  • Requests made after 7 days of delivery

📩 How to Start a Return or Refund Request

  1. Email us at 72threads.us@gmail.com

  2. Include:

    • Your order number

    • Photos of the issue

    • A description of the problem

We will review your request within 2–3 business days and guide you through the next steps if approved.

Need Help?

For questions about our policy, email us at 72threads.us@gmail.com or visit our contact us page.